In case a refund of the amount is claimed, Matchmaking boutique by Natalie Koval refund policy is described below;

• Matchmaking boutique by Natalie Koval is a services-based matchmaking agency and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting and services. Any amount earned in its scope of services is not refundable unless expressly declared.
• Matchmaking interview service fee, service down payment fee and other consulting fees are treated as advance payments and considered as earned against the time and services of the Consultant, except the termination of the agreement for cause where;
• If the premature termination is happening prior to rendering the full services, then a fair calculation will be made as per professional services rate along with any reimbursements and the portion of the unearned amount will be refunded to the Client.
• If the full scope of services is completed, Client might not be eligible for any refund.
• Any third-party payments including but not limited to third party payment, attorney fee, vendor payment is out of the scope of responsibility of Matchmaking boutique by Natalie Koval and any refund is subject to their independent policy without any prejudice of Matchmaking boutique by Natalie Koval.
• Full refund will be issued in case of technical error such as double charging or any other cases where Matchmaking boutique by Natalie Koval are responsible. 
• A refund claim is acceptable in case of the inability or incompetency of service execution and in which case a fair calculation of compensation against the time and efforts must be evaluated. 
• Refund will be issued through the Original Mode of Payment or via Bank Transfer where it is not possible to refund via the original mode of payment. 
• Any success fee, referral fee, brokerage fee or commission once earned is not refundable. 
• In any particular service request, the refund policy stated and described in the Matchmaking service agreement is considered as annex to this refund policy and is enforceable. 
• Any refund request should be made in written email / letter form stating the exact reason of Refund claim which will immediately lead to suspension or termination of services. 
• Any refunds requested due to a customer error will be subject to a $ 100 administration charge, once approved. 
• Any refund once approved, will be processed within 30-45 working days.